Responsible Gaming

Gamble for entertainment, not income

Casino games are based on chance, and outcomes cannot be predicted or controlled. There is no guaranteed strategy, system or pattern that can ensure a win. Every bet carries a risk of loss, and a losing result does not make a win more likely on the next game. Treat gambling as a leisure activity with a cost, similar to other forms of entertainment.

Only gamble with money you can comfortably afford to lose after essential expenses have been paid. Gambling should never come before rent or mortgage payments, household bills, food, education, savings or other important commitments. Do not use borrowed money, credit intended for essential spending or money set aside for someone else. If a loss would create financial stress, it is safer not to gamble.

Plan before you play

• Decide how much money you are prepared to spend before starting a session.
• Set a time limit and take regular breaks away from the screen.
• Keep your gambling budget separate from everyday spending where possible.
• Never chase losses by increasing your stake or playing for longer.
• Do not gamble when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Avoid gambling as a response to financial pressure, personal problems or difficult emotions.
• Keep your account details private and do not allow another person to gamble through your account.

A budget is a maximum, not a target. You do not need to use the full amount you have set aside. If you win, consider withdrawing or setting aside some of the funds rather than immediately returning them to play. Taking a break after a win can be just as important as taking a break after a loss.

Recognising when gambling may be a problem

Problem gambling can affect anyone. It is not defined only by how much money is lost. The amount of time spent gambling, the effect on relationships and the reasons for gambling are also important. A player may experience difficulties even when their losses appear small, particularly if gambling is becoming difficult to control or is interfering with everyday life.

Possible warning signs

• Spending more time or money gambling than you intended.
• Trying to win back money after a loss or feeling unable to stop during a session.
• Keeping gambling secret from family, friends or people who may be concerned.
• Feeling restless, irritable or anxious when you try to reduce or stop gambling.
• Thinking about gambling frequently when you are working, studying or spending time with others.
• Borrowing money, selling possessions or missing payments to fund gambling.
• Using gambling to escape sadness, stress, loneliness, boredom or other problems.
• Arguing with family or friends because of gambling.
• Neglecting work, study, health, sleep or normal responsibilities.
• Feeling guilt or regret after gambling but continuing to play.
• Returning to gambling soon after deciding to take a break.
• Believing that a large win is necessary to solve financial or personal difficulties.

One warning sign does not automatically mean that a person has a gambling disorder, but it is a reason to pause and review your habits. Consider stopping play, discussing the situation with someone you trust and seeking independent advice. You do not need to wait until a serious problem develops before asking for help.

If gambling is affecting your safety, housing, relationships, work or financial wellbeing, take immediate steps to stop access to gambling. Put distance between yourself and your account, avoid trying to recover losses and seek support from a qualified gambling counsellor or a recognised Australian support service.

Tools and practical steps for safer play

Responsible gaming tools can help you maintain control, but they work best when used before problems become serious. Review the options available in your Letslucky Casino account or through the website and choose settings that match your personal budget and circumstances. If you are unsure which option is suitable, stop playing and seek independent guidance before continuing.

Consider using limits

• Deposit limits can restrict the amount added to your account during a chosen period.
• Loss or spending limits can help define the maximum amount you are willing to risk.
• Wagering limits can help prevent spending more than planned during play.
• Session or time reminders can encourage regular breaks and help you notice how long you have been playing.
• A temporary break can create space to review your habits without permanently closing your account.
• Self-exclusion can prevent access for a chosen period or longer where that option is available.

Limits should be realistic and set before you begin gambling. Increasing a limit during a session can make it easier to spend more than intended. If a limit feels difficult to keep, reduce access and consider taking a longer break or using self-exclusion. A limit is not a guarantee that gambling will be safe, so it should be combined with a clear budget, time away from play and honest self-monitoring.

Take a break or self-exclude

If you feel that gambling is becoming difficult to control, a temporary break or self-exclusion may be appropriate. Self-exclusion is a voluntary step that restricts access to gambling for a selected period, subject to the process and options available on the website. During a break or exclusion, do not create another account, use another person's account or ask someone else to place bets on your behalf. These actions can undermine the purpose of taking time away.

Before starting a break, consider removing saved payment details, logging out of gambling accounts, blocking gambling-related notifications and telling a trusted person about your decision. You may also wish to review your bank settings, household budget and access to money. These practical steps can make it easier to follow through and reduce impulsive decisions.

Getting help and our approach

If you are worried about your gambling, support is available. You can speak privately with a trusted family member, friend, doctor, financial counsellor or qualified gambling counsellor. Australian players can also look for recognised gambling support services available in their state or territory. These services can provide confidential information, counselling and practical guidance for players, partners and families.

When seeking help, be open about how often you gamble, how much you spend, whether you chase losses and how gambling affects your life. A support professional can help you create a plan that may include budgeting, counselling, financial assistance, account restrictions and other forms of care. You can ask for help even if you are not sure whether your gambling meets a particular definition of harm.

If someone you know may be affected

Raise the subject calmly and choose a suitable time to talk. Focus on what you have noticed and how the behaviour is affecting the person, rather than making accusations. Do not lend money to cover gambling losses or take responsibility for debts without obtaining independent advice. Encourage the person to use available account controls and speak with a qualified support service. Family members and friends may also seek support for themselves.

Our responsible gaming commitment

Letslucky Casino supports informed and responsible participation. We encourage players to understand the risks of gambling, use available control tools and contact support if they need assistance with their account or gambling activity. We may apply account checks, restrictions or other measures where required by applicable rules, our procedures or information indicating that additional safeguards may be appropriate.

Responsible gaming is a shared responsibility. Our information cannot remove the normal risks associated with games of chance, and no tool can replace personal judgement. If you cannot gamble within the limits you have chosen, stop playing and seek help. Your wellbeing is more important than continuing a session or trying to recover a loss.